Phone operators refund 100m minutes to users for call drops

The country's three mobile phone operators have so far refunded nearly 100 million call-dropped minutes to their users.

Despite the huge reimbursement from the private operators -Grameenphone, Banglalink and Robi, the state-owned phone operator Teletalk still keeps silent as the Teletalk did not compensate a single minute to its users as yet.

The Teletalk submitted a gross amount of call-drops to the BTRC. But, it did not specify how many calls are being dropped on its network.

According to the Bangladesh Telecommunication Regulatory Commission (BTRC) data, the customers received 99.7 million minutes in past three months as remuneration.

The BTRC regulation reads that a user should be refunded six times a day for his/her call-drops minutes from the second time.

The BTRC data show between January and March this year, Banglalink gave 62.3 million minutes back to their customers while Grameenphone refunded 20.36 million and Robi 13.8 million minutes.

Back in 2014, the mobile phone operators launched experimental call drop services for the users. A year later in 2015, the operators shut down the services. Following the halt of the services, the BTRC authorities served notices to the operators making the reimbursement of the dropped minutes a mandatory.